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Citizen Charter


In accordance with the existing laws of the land, various Government and departmental orders, and guidelines certain procedures have been evolved with respect of citizens' dealing with the police. For the purpose of easy understandability and wide reach, this Citizens' Charter is intended to provide a simplified outline of such procedures. It describes, in simple terms, what the citizens' rights are, what they can expect from the police and what is expected of them in turn. The Citizen's Charter is not supposed to be a compendium of the existing laws or a commentary thereon.

This Citizen Charter

Police exist for the Citizen/society. They are the major concern and beneficiary of it. Like all other public bodies police is also established ofr the benefit of citizen/society.  As it provides various type of services to society/citizen, it becomes necessary to publish the type of services rendered. Rights and duties of the citizens towards it. Hence the Citizen's  Charter.

It is an instrument/document to create the awareness amongst the citizens about their rights and duties towards the society in general.

It also provides the broader view of the department, that how it works and where to approach for help.  It is a document to give eagle eye vision of the department and services rendered.

Broadly speaking services means:

Are the major concerns and duties of the police. Apart from these police also performs other functions like:

Apart from these service police is also involved in giving various type of permission and licenses, antecedent verification, etc as law and order situation is connected with it.

Citizen's Rights

Citizen's duties

It is the duty of a citizen to obey the law, to keep the peace and to assist the police. By helping the police the citizens help to preserve the rights and freedom of other members of  society.  The responsibility for the maintenance of law and order rests on the citizens.  The police  perform the function of law enforcement on a full time basis on behalf of society.  Citizens are expected to perform this role on a part time basis. In performing this role it is the duty of citizens to give relevant crime related information to the police and to assist the police in preventing breach of peace.  Citizens will not shelter or harbour any proclaimed offender. Citizens have the duty to render evidence in  a court of law.

For Schedule Caste and Schedule Tribe

Provisions for the Women

Specific rights of children

Children accused of any offence will be dealt with according to the provisions of The Juvenile Justice Act. They will not be held in custody along with adult offenders, and in the event of being convicted for an offence for the first time will be released on probation.

Providing Police protection

Bailable and Non-bailable Offences

  1. Under the Code of Criminal Procedure, offences have been classified as ‘bailable' and ‘non-bailable' offences.
  2. In the case of bailable offences, it is binding upon the investigating officer to grant bail. However, in case of a non-bailable offence the police do not grant bail. The decision is taken by a Judicial Magistrate/Judge only.
  3. In the case of a bailable offence, if the accused produces proper surety after his arrest, and fulfills other conditions, it is binding upon the Investigating officer to release him.
  4. In the case of a non-bailable offence, the Investigating Officer must produce the accused before the Judicial Magistrate/Judge concerned within 24 hours of the arrest. At that time, the accused has a right to apply for bail himself or through his representative/lawyer.
  5. Similarly, if the accused has been subjected to any misbehavior by police after arrest, he has an opportunity to complain against the same before the Judicial Magistrate/Judge.